Consumer Trust

2 articles

A split image representing nature and business, with a glowing certification seal held in a hand, symbolizing the importance of sustainability certifications.

What Are Sustainability Certifications and Do They Matter?

B Lab, the organization behind B Corp certification, launched a formal investigation into four Havas media agencies over their account with Shell.

Jonah Kline·May 15, 2026

A durable, high-quality mattress representing consumer trust, with a hint of a satisfied customer in the background.

Products

Product durability is key to building consumer trust in 2026.

While many mattress companies offer 'risk-free' trials, Saatva charges a $100 restocking fee for returns, yet consistently earns top marks for customer satisfaction and product durability.

Jonah Kline·May 7, 2026